Returns & Exchanges

At INIA, we want you to be completely satisfied with your beauty experience. If a product doesn't meet your expectations, you can return it within 30 days of purchase for a full refund or exchange.

1

Initiate Your Request

Log into your INIA account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

2

Prepare Your Package

Carefully pack the items in their original packaging, ensuring that products are gently used or unopened to qualify for a full refund.

3

Ship It Back

Affix the prepaid label to your package and drop it off at any authorized courier location; we will track the shipment for you.

4

Receive Your Refund

Once our quality team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing